Effective Date: September 2026

Service Provider: Amkovoy, Vlattenstraße 8, 40223 Düsseldorf-Stadtbezirk 3, Germany

Regulatory Compliance: German Civil Code (BGB), German Commercial Code (HGB), GDPR, EU Digital Services Act (DSA), and applicable EU single market digital service regulations

These General Terms of Service (“TOS”) constitute the legally binding contractual agreement between Amkovoy (“Provider”, “we”, “us”) and all individual and enterprise users (“User”, “Client”, “you”) accessing and utilizing our Workspace platform, cloud collaboration systems, hardware supporting services, technical maintenance, and all affiliated business offerings. This document, together with our Privacy Policy, Shipping & Delivery Terms, and Return & Refund Policy, forms the complete governing legal framework for all service transactions, superseding all prior oral or written informal agreements.

1. Service Overview & Contract Validity

1.1 Amkovoy provides professional Workspace digital office solutions, including cloud workspace deployment, enterprise collaborative management systems, hardware matching services, technical configuration, platform maintenance, and ongoing operational support for commercial and organizational users.

1.2 Access, registration, trial use, paid subscription, or continuous utilization of our platform and services shall be deemed unconditional acceptance of all terms stipulated herein. Users shall terminate service usage immediately if they disagree with any part of these terms.

1.3 Enterprise users warrant that they possess valid business qualification, legal authorization and internal corporate authority to enter into this service agreement on behalf of their organization.

1.4 We reserve the right to refuse service registration, suspend account activation, or terminate service provision for applicants with abnormal application behavior, incomplete qualification verification, or potential service abuse risks.

2. User Account & Registration Rules

2.1 Users shall provide true, accurate, complete and up-to-date registration information during account creation, and bear sole responsibility for any consequences caused by false, incorrect or outdated information.

2.2 Users are solely responsible for safeguarding account credentials, login passwords, device access permissions and all behaviors conducted under their official account. All operations logged under a verified user account shall be deemed authorized behaviors of the user.

2.3 Users shall not transfer, rent, sell, share or lend paid enterprise accounts to unauthorized third parties without official written approval from Amkovoy.

2.4 Users shall notify our official support team immediately if unauthorized account access, credential leakage or abnormal login activity is detected, so that we may initiate account protection and risk control measures.

3. Service Subscription, Payment & Billing Terms

3.1 All service subscription fees, functional module fees, enterprise deployment fees and technical service fees are subject to the official pricing standards published on the Amkovoy official website or confirmed in written customized contracts.

3.2 All payable fees exclude statutory taxes, cross-border service fees, remote deployment fees and customized development fees unless explicitly specified as all-inclusive prices.

3.3 Once the service subscription takes effect, users shall complete payment in accordance with the agreed billing cycle. Overdue payment may result in service suspension, function limitation or account freezing until outstanding payments are fully settled.

3.4 All billing records, electronic invoices and service transaction data shall be retained in compliance with German tax and commercial archival requirements, and shall serve as valid commercial voucher evidence.

3.5 No automatic renewal will be executed without explicit user confirmation. All renewal behaviors require active user operation or written authorization.

4. Service Usage Specifications & User Obligations

4.1 Users shall utilize Amkovoy Workspace services in compliance with EU laws, German local regulations, network security provisions and industrial norms.

4.2 Users are strictly prohibited from using our services for illegal infringement, network attack, data theft, spam dissemination, unauthorized commercial copying, system cracking, or any behavior that endangers platform security and third-party legitimate rights.

4.3 Users shall not conduct reverse engineering, decompilation, disassembly, secondary development infringement, or tampering with the underlying code, architecture and functional logic of the Amkovoy Workspace system.

4.4 During the use of enterprise workspace services, users shall independently assume management responsibilities for internal team usage behaviors, data content uploaded, and business operations conducted on the platform.

5. Service Availability & Technical Maintenance

5.1 Amkovoy commits to providing stable and available workspace operation services during the valid subscription period, and will adopt professional technical means to ensure platform operational stability and data security.

5.2 We reserve the right to carry out regular system maintenance, version upgrade, function iteration, security patch update and server optimization. Short-term service interruption caused by standard maintenance shall not constitute a service default.

5.3 We will try our best to notify users in advance of routine maintenance; emergency security maintenance for risk prevention may be implemented without prior notice to ensure overall platform security.

5.4 Service unavailability caused by user’s improper operation, equipment failure, network environment failure or third-party service faults is not within Amkovoy’s service guarantee scope.

6. Intellectual Property Rights

6.1 All intellectual property rights of the Amkovoy Workspace product, including but not limited to system code, software copyright, trademark, logo, interface design, functional framework, text description, technical documents and algorithm logic, are exclusively owned by Amkovoy.

6.2 Users obtain only a limited, non-exclusive, non-transferable, revocable personal/enterprise usage license during the valid service period, and do not acquire any ownership, intellectual property rights or secondary authorization rights of the system.

6.3 Users shall not copy, reproduce, disseminate, resell, lease, authorize third parties or use for illegal commercial purposes any part of our system and service content without official written licensing.

6.4 All user independent data uploaded to the platform remains the user’s ownership; Amkovoy only obtains authorized processing rights for service delivery purposes in accordance with the Privacy Policy.

7. Service Suspension, Restriction & Termination

7.1 We may temporarily suspend or restrict partial or all service functions if users have overdue payment, abnormal account behavior, system abuse, suspected violation of usage specifications or potential security risks.

7.2 We have the right to permanently terminate the service agreement and close the user account in case of serious violation of these terms, illegal use, repeated violations or major infringement behaviors.

7.3 After service termination, users shall stop all use of Amkovoy Workspace services. We will retain user data in accordance with legal retention periods and privacy policy provisions, and clear invalid data after the retention period expires.

7.4 Voluntary service termination or subscription cancellation by users shall not exempt users from payment obligations for services already consumed and generated contractual liabilities.

8. Liability Limitation & Indemnification

8.1 Amkovoy shall be liable for direct losses caused by verified service default or technical fault within the scope of paid service value, in accordance with German BGB and HGB liability rules.

8.2 We shall not be liable for any indirect losses, including but not limited to profit loss, business interruption loss, data loss caused by user improper backup, third-party claim losses and intangible economic losses.

8.3 Users agree to fully indemnify and hold harmless Amkovoy, its partners and operators from all claims, disputes, losses and compensation liabilities arising from user violation of laws, regulations or these service terms.

9. Force Majeure

9.1 Neither party shall be deemed in default for service performance delay or inability to perform caused by objective force majeure events, including natural disasters, war, policy adjustment, national regulatory emergency measures, backbone network large-scale failure and other uncontrollable objective factors.

9.2 The affected party shall notify the other party of the force majeure situation in a timely manner and resume service performance as soon as the obstacle is eliminated.

10. Policy Updates & Supplementary Rules

10.1 Amkovoy reserves the right to adjust and update these service terms according to business iteration, legal updates and regulatory requirements. Updated terms will be published on the official website amkovoy.com and take effect automatically.

10.2 These terms are mutually supplementary with the Privacy Policy, Shipping Terms and Return & Refund Policy. In case of inconsistency, the special provisions of professional policies shall prevail; in case of conflict with mandatory laws, legal provisions shall prevail.

11. Governing Law & Dispute Resolution

11.1 This agreement is governed exclusively by the laws of the Federal Republic of Germany, excluding international conflict of law rules.

11.2 All disputes arising from service use shall be settled through friendly negotiation first. If negotiation fails, the dispute shall be submitted to the competent court in Düsseldorf, Germany for exclusive jurisdiction.